Question 1

Are the leather bracelets waterproof?

Accepted Answer

The leather and stone bracelets are not waterproof and should be kept away from water to maintain their quality and durability. However, they can be gently wiped down with a damp cloth to clean the surface. Avoid soaking or submerging the bracelet, as excess moisture may damage the leather and some the stones over time.

Question 2

How do I measure for the correct size?

Accepted Answer

Bracelets:
Get a flexible measuring tape or use a piece of string.
Wrap the measuring tape or string snugly around your wrist where the bracelet would feel most comfortable (this is usually the widest part of the wrist) and mark the spot where it overlaps.
Measure the length from the start of the tape (or string) to the mark you made. This is your wrist circumference.
When selecting a bracelet size, choose one that is slightly larger than your wrist measurement to ensure a comfortable fit—not too tight.

Necklaces:
Get a flexible measuring tape or use a piece of string.
Wrap the measuring tape or string around the widest part of your head and mark where it overlaps.
Measure the length from the start of the tape (or string) to the mark. This is your head circumference.
When selecting a necklace size, choose one that is larger than your head circumference so it can easily slide over your head.
Once the necklace is around your neck, you can adjust the length by pulling the two knots at the back away from each other until it sits where you'd like.

Question 3

How long will it take for my order to arrive?

Accepted Answer

Odd Possum Goods handcrafts custom products just for you!  Please allow 5–7 business days for your order to be handmade. Once it's completed, you'll receive a photo of your finished product to the email provided on your order. You’ll have 24 hours to request any changes before it ships.

For large orders of 15 items or more, please allow up to 14 business days for creation.
Have questions about your order? Feel free to reach out to us at oddpossumgoods@gmail.com — we’re happy to help!

Thank you so much for your patience and support—it means the world 💛

Question 4

How do I care for my leather jewelry?

Accepted Answer

Jewelry Care Instructions

Over time, the leather cord on your jewelry may begin to look a bit worn. The steps below can help revive and refresh your leather cord:

Clean: Use a damp cloth to gently wipe away any dirt or dust from the leather and stones. Secure the bracelet on a hard surface to keep it steady during the next steps.
For Waxed Thread: If you jewelry has beads woven into it with thread, use a hairdryer on medium-high heat, holding it about 6 inches away from the bracelet. Move the dryer back and forth over the jewelry for 30–60 seconds, or until you see the thread begin to darken slightly. This helps restore flexibility and depth of color.
Condition (Optional): If the leather still appears dry, apply a few drops of olive oil to a soft cloth and gently massage it into the leather cord. Use sparingly—too much oil may transfer onto skin or clothing.
Polish: If your jewelry features a metal button, it may tarnish over time. Use a soft dry cloth and apply some pressure to polish the button, restoring its shine while enhancing the patina.

Question 5

Can I return a product?

Accepted Answer

Yes, returns are accepted within 45 days of your purchase date for a full refund or an exchange for an item of equal value. Items must be returned in clean, damage-free condition to be eligible for a full refund.

To start a return, please use the form [here] or contact us at oddpossumgoods@gmail.com.

Question 6

Why does my jewelry look different than the photos?

Accepted Answer

Every piece of jewelry in our online shop is customizable. With thousands of possible combinations, it’s rare that you'll receive a piece identical to another—unless you've selected the exact same options.

In addition, our stones are one-of-a-kind, meaning color and pattern may vary slightly depending on the piece you choose.

You’re always welcome to request a photo of your item before it ships so you can see exactly what you’ll be receiving!

FAQs

Frequently asked questions